Privacy Policy

1. Who We Are

Isabella Shedrack Coaching & Consulting Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are registered in England and Wales.

Contact: [email protected] | Tel: 07348591866

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name, job title, organisation name.
• Contact data: email address, telephone number.
• Enquiry data: information you provide in contact forms, strategy audit applications, or resource download requests.
• Technical data: IP address, browser type, pages visited, and time spent on our website (collected via analytics tools where consent is given).
• Marketing preferences: your preferences for receiving marketing communications from us.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide coaching or consulting services.
• To process strategy audit applications and schedule discovery calls.
• To deliver requested resources (e.g. the EI Playbook).
• To send you marketing communications where you have consented or where we have a legitimate interest to do so.
• To improve our website and services through analytics.
• To comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Consent — for marketing emails and analytics cookies.
• Legitimate interests — for responding to enquiries and improving our services.
• Contract — where processing is necessary to deliver services you have engaged us for.
• Legal obligation — where required by law.

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers (e.g. email platforms, CRM tools, website hosting) who process data on our behalf under data processing agreements. We will not share your data with third parties for their own marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. You may request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our website uses cookies to improve your experience and, where you consent, to collect analytics data. You can manage your cookie preferences via the cookie consent banner displayed on your first visit. For more detail on the cookies we use, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or call 07348591866.